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  • Return conditions

    Return conditions

    Terms of return or exchange of goods
    According to the Rules for the retail trade of alcoholic beverages, approved by the Resolution of the Cabinet of Ministers of Ukraine No. 854 of 30.07.96.
    Alcoholic beverages and food products of proper quality cannot be returned or replaced.
    Exchange or return of goods is possible only in the following cases:
    1. Commodity items do not correspond to those ordered.
    2. The quantity of the goods does not correspond.
    3. The integrity of the goods is violated (broken bottle, damaged excise stamp).
    Return / Exchange Procedure
    In order to return the product to us, you need:
    - Call us at the phone number listed on the site, inform about your intentions to return or exchange the goods.
    - You will need to send the goods to us by courier delivery service.
    - After sending the goods to us, you need to tell us the TTN number.
    Requisites: address for the Return / Exchange of goods
    Transport company - "Nova Poshta"
    City: Kiev
    Branch - No. 354
    FULL NAME of the recipient and the contact phone number must be checked with the manager of our company.
    Payment for delivery is at our expense.
    Who pays for the return / exchange shipping?
    - Delivery of goods upon return, exchange, battle is carried out at the expense of the online store.
    When will I get my money back for the returned item?
    - Refund within 7 days from the date of receipt of the goods to our warehouse.
    Refunds for the goods are made to the details specified by the Buyer.
    When will the goods be sent for exchange?
    - After receiving the goods that did not suit you at our warehouse,
    Delivery within 1-3 days from the date of receipt of the goods to our warehouse.